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ITT’s vision for our customer service
and support is “To be recognized as a
leader in the defense industry by
providing support and services that meet
or exceed customer’s expectations and
ensures mission readiness.”
ITT DEPOT REPAIRS SERVICES
ITT Electronic Systems has been
servicing our fielded products since
1958. We are located in Clifton, New
Jersey and recognized as a leader in EW
Field. ITT Depot Repair Services have
been in continuous operations providing
both repair and overhaul services.
Staff
ITT maintains a dedicated customer
support staff, highly skilled
technicians and Engineering Team.
Customer requirements and expectations
have been exceeded time and time again
during peace time and conflict
maximizing the availability of ITT
products. Our commitment to provided
continued support for fielded systems
has earned us a reputation a company
that stands by our products.
Services
ITT provides Depot and Organic Level
Support
Repairs
Modifications
Overhaul Programs
Service Life Extension Programs
ILS SUPPORT SERVICES
ILS Management
Total Life-Cycle Support Of EW Systems,
Including Analysis, Planning And
Management Of Requirements That Drive
System Availability And Mission
Readiness.
Services provided include:
Logistics Support Analysis (LSA)
Computer Resources Support
Supply Support
Maintenance Planning
Facilities Analysis
Risk Analysis
Packaging, Handling, Storage,
Transportation
Technical Data Requirements
Support and Test Equipment Requirements
Personnel and Training
Life Cycle Cost Analysis
Reliability/Maintainability/Safety
Analysis
Integrated Logistics Support Plans
Training Services
Electronic Systems provides training
services covering Operation, Maintenance
(all levels), software support
(reprogramming), and support facility
operation for our complete product
line. Training can be customized to
meet the customer's unique training
needs, Lesson Plan formats, or training
process requirements. Training can be
delivered as Instructor Led classroom
and laboratory training or a
Sharable Content Object Reference Model
(SCORM)
compliant CBT/WBT/IMI based on
customer needs. Training is also
available on Electronic Warfare theory
and application for qualified customers
seeking to build an Electronic Warfare
knowledge base.
Technical Publications
Electronic Systems provides technical
publications services for our complete
product line, with manuals covering
operation, all levels of maintenance,
parts location, etc. Technical Manuals
are developed to customer
specifications, European Association of
Aerospace Industries (AECEMA) or U.S.
MIL-STD, or to contractor format based
on customer requirements. Technical
Manuals can be delivered as paper,
electronic files, or as a complete Class
3 or 4 IETM.
FIELD SERVICE
System Installation and Testing
ITT Electronic Systems’ staff of trained
and qualified field service engineers
provides customer assistance during
Installation, Test Support, Acceptance
Testing, and On-site maintenance and
repair, and installation of
modifications/upgrades.
Operations Support
ITT’s field service engineers are
dedicated to providing quality support
for all of its Fielded systems. Our
field engineers are experienced in all
aspects of flight test and operations
support. Field Service Support is
provided to our customers in many
capacities including:
Facilities Management and Support
Operational Support
- Worldwide
- Land and Sea
FULL MISSION SUPPORT FOR EW SYSTEMS
With services covering hardware,
software, system installation and
checkout, training, facility program
planning, on-site support and spares,
ITT provides full life cycle mission
support for our EW systems.
For the physical site, ITT provides
services including:
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Facilities Survey |
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Facilities Planning |
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Lab Infrastructure |
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Test bench development |
For EW system training, ITT provides
education support including:
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Skills Assessment |
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Training Plan Development |
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Basic EW Skills and Classroom
Training |
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MDF Reprogramming |
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Mission Operations |
Equipment provided by ITT for mission
support can include:
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EW System |
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EW Threat Simulator/Stimulator |
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Verification Test Equipment |
Software tools provided by ITT for
mission support include:
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Mission Data Module Generators |
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Integrated Data Support Systems |
POST PRODUCTION
At ITT, we support U.S. and foreign
government customers by providing spare
parts for previously manufactured
systems. ITT prides itself on
maintaining an inventory and supplier
base to support systems manufactured
from the 1950's up to those most
recently out of production including the
URN-20, ALQ-172, ALQ-136, ARN-21, TACAN
and OE-273 Programs.
Customer Service
With an organization specifically
devoted to customer services, ITT is
proud of meeting our commitments to all
customers.
Review Customer Comments
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Boeing: |
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“Wanted to give you an
update on one of my
suppliers, ITT in Clifton,
NJ. A Boeing Team was at
ITT last week performing a
Preferred Supplier
Assessment. The rating
results are in: GOLD
Certified. In my opinion,
this is a momentous
occasion. As far as I know,
they are the first supplier
to get rated as GOLD the
first time.” |
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160th SOA:
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“On behalf of the crew and
myself, we would like to
thank you for the 136
maintenance course. The
training received will
enhance our ability to
provide timely/quality
maintenance support to our
customers in the field.” |
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US Air Force:
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“We extend our sincere
appreciation to the ITT
representative assigned to
the Minot AFB in support of
the ALQ-172 EW system
installed on the B-52
aircraft. Since being
assigned in August 2002, ITT
has completed maintenance on
total of 590 ALQ-172 line
replaceable units (LRU) and
provided the 5th
Bomb Wing with a savings of
$15.8 million. During the
past year alone, ITT tested
222 LRU’s. Of the 222, 160
were returned to serviceable
condition for a cost savings
of $8.9 million.” |
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US Air Force:
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“On behalf of my engineers
and AFSOC’s maintenance and
aircrew members, I wish to
express our sincere
appreciation for the
outstanding service provided
by your field service
personnel. Over the past
year, ITT provided
invaluable direct support to
my EW system engineers here
at Robins AFB and ultimately
to our Special Operations
aircrews in Iraq and
Afghanistan.” |
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US Air Force:
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“On behalf of my Combat
Talon and Gunship aircrews,
and AFSOC’s EW system
maintainers here at Hurlburt,
please pass along my sincere
appreciation for the
outstanding service provided
by your field service
engineers.” |
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US Army: |
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“I appreciate the effort put
forth to satisfy our
near-term requirements. As
I know, you are all more
than cognizant that there is
only one customer here, and
that is our “soldiers”.
Please continue the good
work.” |
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US Navy: |
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“I just wanted to take a
moment to compliment you and
your team on a terrific
ALQ-214 (V)2 program
management review. I’ve
become a bit spoiled and
have begun to expect nothing
but the best and you don’t
disappoint.” |
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